Booking information
General information (The Austrian hotel regulations (AGBH) apply - any deviations are listed below.)
Arrival and departure
The rooms and apartments are usually available from 3:00 p.m. on the day of arrival and are reserved for you until 7:00 p.m. Arrivals before 3 p.m. are possible upon prior request and vacant apartments. In general, we ask all guests to give us the approximate arrival time.
Shared taxi:
- Four Seasons - Tel.: +43/512/5841570 or by mail
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Private taxi:
- Taxi Kröll - Tel.: +43/5285/622600 or by mail
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We ask our guests to vacate the apartment by 9:30 a.m. on the day of departure. In the event of early departure, the full invoice amount minus the tourist tax will be charged.
A late check-in is possible if requested in advance via our key safe. Information is given in advance.
Our guests have their own garage and parking spaces directly at the house.
Your Stay
in the Apartment
If you want to arrive earlier or leave later, there is the possibility of luggage storage.
WiFi is available in the entire house free of charge
Towels and bath towels are ready to hand for our guests! Furthermore Toilet paper, dishwasher taps, soap and shower gel as well as cosmetic towels.
Are not allowed (allergy-friendly)
You live in a non-smoking apartment. Please smoke on the beautiful terrace with a wonderful view!
We do offer a Storage room with boot dryer for your skis and boots.
Our guests receive a 10% discount.
Modern LED TVs with a large selection of programs and radio programs can be received.
Payment / other
In the case of firm reservations, we ask you to transfer a deposit of 30% of the booking amount to our account free of charge, so that we can make your booking binding.
A booking is only binding once we have received the deposit. These and any cancellation costs that may arise can be covered by travel cancellation insurance. In the case of cancellations that reach us within the free cancellation period, advance payments made will be transferred back. (minus any bank charges)
€ 2.20 per person per night (from the year of birth 2005 in 2021) - subject to change!
Simply calculate premium under: European travel insurance
Should an emergency really occur and you have to cancel your holiday for an insured reason, you can go here to report the claim online. The policy number, the booking confirmation, the paid cancellation invoice, the completed claim form and proof of the insured reason are required for the "European Insurance Company" to check the claim. (the cancellation invoice replaces part A of the claim form)
Subsequent insurance can also be taken out at any time using the following link. (If you take out insurance within 3 days of booking, the insurance applies immediately, a 10-day waiting period applies if you take out insurance late)
Any deposit that has already been paid will be refunded in full (possibly minus bank charges).
Cancellations from the 42nd day before arrival are staggered as follows:
30% from 42 days before arrival
50% from 14 days before arrival
100% from 7 days before arrival and in the event of no-show or early departure
Alternative cancellation conditions apply to "channel reservations" (Booking.com, Mayrhofen.at, etc.) and are communicated with the respective channel reservation.
Cancellation costs incurred can be covered by our cancellation insurance.
no separate corona information is currently being issued
The invoice is to be paid upon arrival or by bank transfer in advance.
Please note your name and the booking time on the transfer as the purpose of payment.
Account holder: Peter Thanner
IBAN: AT88 2051 0000 0151 4538
BIC: SPSCAT22XXX