Frequently Asked Questions

Important information for the Corona situation

In Austria, the Corona restrictions are based on a step-by-step plan based on the covid-19 bed occupancy in our intensive care units.

According to the current status, there are almost no restrictions for people who have been fully vaccinated against Corona.

You can find all further information below in our FAQ area

 COVID-19 REGULATIONS AROUND YOUR HOLIDAY

Latest information:

Austria is in a nationwide lockdown until 12.12.21. According to current information, we will open for our guests on December 13th.

The latest guidelines stipulate a 2G rule for all guests in Austria. A vaccination or recovery is therefore mandatory for all guests aged 12 and over, children under 12 are exempt from this regulation.

For young people from 12 to 16 years of age, there may be a simplified regulation, but currently the same rules apply to them as to adults
CORONA STEP-BY-STEP PLAN

In Austria, all restrictions regarding Corona are based on the intensive care bed occupancy.
current intensive care bed occupancy (external site)

Here we list the points that are relevant for our guests:
(All information applies to people from the age of 12, children up to 12 years are exempt from the rules)

Level 1 (10% occupancy):

     Antigen tests only valid for 24 hours
     FFP2 masks in gondolas and closed rooms
     3G proof of skiing

Level 2 (15% occupancy):

     Apres SKi only for vaccinated and recovered people

Level 3 (20% occupancy):

     Antigen tests no longer valid
     Wherever 3G applies, only vaccinated or recovered or PCR-tested

Level 4 (25% occupancy):

     2G in gastronomy, no more tests permitted

Level 5 (30% occupancy):

     Exit restrictions for unvaccinated people

WHAT RESTRICTIONS ARE THERE FOR 2G PEOPLE DURING THEIR VACATION

There is currently no mask requirement in the hotel or in the restaurants (as of 11/2021)

  • FFP2 Mask requirement in shops and public buildings
  • FFP2 Mask compulsory in closed cable cars
REGULATIONS FOR CHILDREN
  • There is no mask or 3G proof requirement up to the age of 6
  • Up to the age of 14, tight-fitting mouth and nose protection is sufficient instead of an FFP2 mask
  • From the age of 12, a 3G certificate is required.
  • 3G proof does not have to be provided before the age of 12.
DO I NEED A NEGATIVE CORONA TEST?

Vaccinated and convalescent people do not need to show a test.

I AM NOT VACCINATED OR RECOVERED WHEN I GO ON VACATION

Depending on the current occupancy of the intensive care units in Austria, we may not be able to accommodate people who are not vaccinated or have recovered at the time.

If you do not arrive due to a lack of vaccination or recovery, our cancellation conditions continue to apply.

WHAT IF I HAVE TO CANCEL MY VACATION?

GENERAL CANCELLATION POLICY
If you want to cancel your booking with us, you can do so at any time free of charge up to 42 days before arrival.
Any deposit that has already been paid will be refunded in full (possibly minus bank charges).

Cancellations from the 42nd day before arrival are staggered as follows:
30% from 42 days before arrival
50% from 14 days before arrival
100% from 7 days before arrival and in the event of no-show or early departure
 
Separate conditions are always communicated in writing and/or are included in the respective reservation confirmation. (such as for reservations made before 02/16/21)
Alternative cancellation conditions apply to "channel reservations" (Booking.com, Mayrhofen.at, etc.) and are communicated with the respective channel reservation.
Cancellation costs incurred can be covered by our cancellation insurance.
SEPARATE CANCELLATION CONDITIONS SUMMER 2021

Due to the Corona situation, we have adjusted our cancellation conditions for the entire summer of 2021. These new cancellation conditions therefore apply until November 30th, 2021:

  • Free cancellation up to 14 days before arrival
  • from 14 days before arrival 50% of the booking amount
  • from 7 days before arrival 100% of the booking amount

In the event of a travel warning for our area which exists at the time of arrival, free cancellation is possible at any time.

SEPARATE CANCELLATION CONDITIONS WINTER 21 / 2022

No separate cancellation conditions are currently issued for the coming winter season unless they have been communicated in writing.

If there is a travel warning for Austria, cancellation free of charge is only possible if vaccinated persons are subject to a general quarantine obligation or entry is not possible for vaccinated persons.

However, we cannot agree to a free cancellation within the cancellation period due to a missing vaccination.
WHAT HAPPENS IF I GET COVID?

Our cancellation conditions do not apply to an active corona disease.
If an arrival is not possible due to an active illness or an early arrival has to be started, the daily cancellation rate will be charged.
We therefore recommend taking out cancellation insurance with European travel insurance, as this also includes an active corona disease.

European Travel Insurance

Contact

ApartArt Thanner

Zillerlände 495a
6290 Mayrhofen.

Mobile: +43 664 75082182
Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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