Frequently Asked Questions

Important information for the Corona situation

In Austria, the Corona restrictions are based on a step-by-step plan based on the covid-19 bed occupancy in our intensive care units.

You can find all further information below in our FAQ area

 COVID-19 REGULATIONS AROUND YOUR HOLIDAY

Latest information:

Due to the falling number of cases, the Austrian federal government decided to relax further from April 16th, 2022.

  • FFP2 mask only in public transport and essential shops (e.g. pharmacy, supermarket)
  • FFP2 masks are no longer compulsory in coaches, excursion boats and cable cars
  • no more 3-G rule in night gastronomy
  • The period of validity of the third vaccination increases to 365 days.
CORONA STEP-BY-STEP PLAN

In Austria, all restrictions regarding Corona are based on the intensive care bed occupancy.
current intensive care bed occupancy (external site)

Here we list the points that are relevant for our guests:
(All information applies to people from the age of 12, children up to 12 years are exempt from the rules)

Level 1 (10% occupancy):

     Antigen tests only valid for 24 hours
     FFP2 masks in gondolas and closed rooms
     3G proof of skiing

Level 2 (15% occupancy):

     Apres SKi only for vaccinated and recovered people

Level 3 (20% occupancy):

     Antigen tests no longer valid
     Wherever 3G applies, only vaccinated or recovered or PCR-tested

Level 4 (25% occupancy):

     2G in gastronomy, no more tests permitted

Level 5 (30% occupancy):

     Exit restrictions for unvaccinated people

WHAT RESTRICTIONS ARE THERE FOR 2G PEOPLE DURING THEIR VACATION (valid till 05.03.22)

The mandatory wearing of an FFP2 mask applies to all public areas in closed rooms (as of 8/12)

FFP2 Mask requirement in the accommodation when entering generally accessible areas indoors
FFP2 Mask requirement in shops and public buildings
FFP2 Mask compulsory in gastronomy when guests move outside of your seat
FFP2 Mask compulsory in closed cable cars

Free of charge - PCR testing facilities on site

Free PCR gargle tests with a validity of 72 hours from the time the sample was taken can be conveniently picked up and returned at Spar supermarkets. The next location for our guests is only 250m away, Spar Eder Handels GmbH (Hauptstrasse 473, 8 a.m. - 11 a.m., 3 p.m. - 6 p.m.). The collection takes place around 10 a.m. which is noted in more detail at the dispensing stations. The evaluation takes place within 24 hours and we will announce it by email. Up to 10 people can be registered per user account. Up to 3 PCR gargle tests per (registered) person can be obtained per week. The host address must be given as the residence address and instead of the social security number, choose your passport number.

Prerequisite is a pre-registration under "my.novatium"

Login: "my.novatium.at/#/login"

Step by step instructions can be found on the homepage of "Alpine Gastgeber" - Instructions for the PCR gargle test

Likewise, a corresponding explanatory video here: "Youtube" (german only)

Alternatively, there is the possibility of a PCR test on a screening street: The closest Covid-19 screening center is in Fügen, a 20-minute drive away. Address: Franziskusweg 1, 6263 Fügen.

Registration for the test road takes place via "Tirol testet" (german only)

REGULATIONS FOR CHILDREN (valid till 05.03.22)
  • There is no mask requirement up to the age of 6
  • Up to the age of 14, tight-fitting mouth and nose protection is sufficient instead of an FFP2 mask
  • From the age of 12, a 2G certificate is required.
  • 2G proof does not have to be provided before the age of 12.

For young people of school age (from 12 to 15 years of age) from Austria and abroad who are not or not fully vaccinated, there is an exception to the 2G proof.

The Holiday-Ninja-Pass initiative, based on the Austrian School-Ninja-Pass (Corona test pass of the COVID-19 School Ordinance 2021/22), was launched for the winter season 2021/22.

Information about the "Holiday Ninja Pass" (german only)

Download "Holiday-Ninja-Pass"

DO I NEED A NEGATIVE CORONA TEST? (valid till 05.03.22)

If there is no booster vaccination, a PCR test is required when entering Austria; exceptions apply to pregnant women, children and risk groups. (As of 12/17/21)

Vaccinated and convalescent people do not need to show any further tests on site.

I AM NOT VACCINATED OR RECOVERED WHEN I GO ON VACATION (valid till 05.03.22)

According to the current status (December 2021), we are not allowed to accommodate any person who does not have an active vaccination or recovery status.

If you do not arrive due to a lack of vaccination or recovery, our cancellation conditions continue to apply.

Make your individual request (FURTHER EXTERNAL CORONA INFORMATION - official office)

WHAT IF I HAVE TO CANCEL MY VACATION?

GENERAL CANCELLATION POLICY
If you want to cancel your booking with us, you can do so at any time free of charge up to 42 days before arrival.
Any deposit that has already been paid will be refunded in full (possibly minus bank charges).

Cancellations from the 42nd day before arrival are staggered as follows:
30% from 42 days before arrival
50% from 14 days before arrival
100% from 7 days before arrival and in the event of no-show or early departure
 
Separate conditions are always communicated in writing and/or are included in the respective reservation confirmation. (such as for reservations made before 02/16/21)
Alternative cancellation conditions apply to "channel reservations" (Booking.com, Mayrhofen.at, etc.) and are communicated with the respective channel reservation.
Cancellation costs incurred can be covered by our cancellation insurance.
SEPARATE CANCELLATION CONDITIONS SUMMER 2021

Due to the Corona situation, we have adjusted our cancellation conditions for the entire summer of 2021. These new cancellation conditions therefore apply until November 30th, 2021:

  • Free cancellation up to 14 days before arrival
  • from 14 days before arrival 50% of the booking amount
  • from 7 days before arrival 100% of the booking amount

In the event of a travel warning for our area which exists at the time of arrival, free cancellation is possible at any time.

SEPARATE CANCELLATION CONDITIONS WINTER 21 / 2022

No separate cancellation conditions are currently issued for the coming winter season unless they have been communicated in writing.

If there is a travel warning for Austria, cancellation free of charge is only possible if vaccinated persons are subject to a general quarantine obligation or entry is not possible for vaccinated persons. It is also possible to cancel free of charge if accommodation is prohibited due to a lockdown at the start of your holiday.

However, we cannot agree to a free cancellation within the cancellation period due to a missing vaccination.
WHAT HAPPENS IF I GET COVID?

Our cancellation conditions do not apply to an active corona disease.
If an arrival is not possible due to an active illness or an early arrival has to be started, the daily cancellation rate will be charged.
We therefore recommend taking out cancellation insurance with European travel insurance, as this also includes an active corona disease.

European Travel Insurance

Contact

ApartArt Thanner

Zillerlände 495a
6290 Mayrhofen.

Mobile: +43 664 75082182
Mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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